Policies and Terms
Privacy
To improve our ability to provide you with the best possible level of service we need to collect a little bit of information from you. Most of it is only saved for the duration of your current session (cookies). Longer term information is collected for order processing (name, address, items ordered, etc.). Credit card data is not stored on our servers.
We don't like SPAM (the kind that arrives in your in-box) so we promise never to sell or rent your email or mailing address to anyone and we will not send you offers or promotions of any kind. The only emails we send out are: a confirmation of your order and the tracking number when it ships. We will also send your order status if you request it.
Security
All Credit Card transactions are processed using SSL encryption for your security and peace of mind. A small lock will appear in the address bar of your browser to indicate that the encryption is present and working properly.
Warranties
If it was our mistake, rest assured we will do our best to remedy the problem. This remedy is limited to the replacement of the item(s) ordered or the refund of the cost of those items and their reshipment by ground transportation.
If you feel you have an incorrect or defective product; please contact us. Most warranties can be resolved with a picture of the problem sent by email along with the invoice number and customer contact information.
Returns
Due to the custom nature of the product, only items ordered from stock and marked as such on this site are available for return. A request for return must be received within 30 days of the date shipped. Returned items are subject to a 25% restocking fee which helps to cover the cost of inspection and repackaging. If you wish to return an item, please contact us for an RMA number. Returns must be shipped at the customers expense and should be shipped using a carrier that can provide tracking of the shipment.
Order Cancellations (Non-Stock Items)
We know you want your moldings as quickly as possible. To do this, we need to get started right away. Lead times quoted on "non-stock" items may seem long but we really need all of that time to get the job done right. Once the order has been submitted you have about 24 hours before the production process begins and the "no refunds policy" goes into effect. If you are uncertain about an item or its application, please contact us. We would be happy to help.
Order Cancellations (Stock Items)
In-Stock items are usually shipped the next business day. Cancellations must be received before the order has been shipped to receive a refund.
Payment
Unless otherwise agreed upon in advance payment for orders must be made at the time the order is placed. We accept VISA, MasterCard, American Express and Discover Credit/Debit Cards. We do not ship C.O.D. Payment may also be made by check in advance mailed to the address on the Contact page.
Reviews, Comments, Communications and other Content
We appreciate customer comments and feedback. All such communication becomes the property of Flexible Molding Solutions, LLC and Trimster.com and may be used (without identification of the source) for commercial purposes on this website. We will do our best to be fair and unbiased in posting this feedback (but if its mean, its going in the trash)
Disclaimer and Limitation of Liability as to Products Sold
All products contain the full manufacturer warranty. Except as expressly stated herein, Flexible Moldings Solutions, LLC. (Trimster.com) makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Trimster.com sites. Except as expressly stated herein Trimster.com expressly disclaims all warranties, expressed or implied, of any kind with respect to products on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability arising from any Trimster.com product sold on the Trimster.com sites shall be the price of the product ordered. IN NO EVENT SHALL THE DIRECTORS, OFFICERS, EMPLOYEES AND/OR REPRESENTATIVES OF TRIMSTER.COM BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.
Product Safety
Always read and observe all of the safety precautions provided by any product or equipment manufacturer, and follow all accepted safety procedures. Before beginning any project, review the instructions carefully, and if any doubts or questions remain, consult local professionals or authorities. Because local codes and regulations vary greatly, you should always check with local authorities to ensure that your project complies with all applicable codes and regulations.
Copyright
All content included on this site, such as text, graphics, logos, button icons, images, data compilations are the property of Flexible Moldings Solutions, LLC. (Trimster.com) or its content suppliers and are protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Trimster.com and is protected by U.S. and international copyright laws.
Trademarks
All trademarks not owned by Trimster.com or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Trimster.com or its subsidiaries.
Product Information
Pictures on the site are representations of the products sold and may not exactly match what you receive. Molding pictures are not to scale unless specifically stated. Molding sizes may vary by up to 1/8" from the size specified.
Products, pricing, and specifications are subject to change without notice.
Product substitutions may be necessary for discontinued or out of stock items. The substitutions would be of equal or greater value to the item ordered and of equal quality, size, style and functionality.